The Ghana Revenue Authority (GRA) has dismissed viral social media allegations that Customs officers at the Kotoka International Airport (KIA) extorted a traveller who reportedly paid GH¢12,690.63 as import duty on mobile phones and accessories.
In a statement issued in Accra on Thursday, 11th December 2025, the Authority said although it empathises with the traveller over his “unpleasant experience,” the claims circulating online are inaccurate and misrepresent the events.
Details of the Incident
According to the GRA, the traveller arrived at KIA on 5th December 2025, carrying eighteen (18) mobile phones and several accessories—quantities that exceed the allowable personal concession under the Exemptions Act 2022 (Act 1083). The goods, which were not declared upon arrival, were classified as dutiable commercial items.
As required by procedure, the traveller was issued a Bill of Entry (BOE No. 41225803295), and duty was processed and paid through the Integrated Customs Management System (ICUMS). The GRA confirmed that an official receipt was issued to the traveller after payment.
No Extortion, No Detention
The Authority firmly rejected claims that Customs officers extorted money, detained the traveller, or confiscated his goods.
“Officers of the Customs Division at KIA acted professionally and within the law. The process applied is standard and applicable to all travellers who arrive with commercial quantities of goods,” the statement said.
Advice to Travellers
The GRA encouraged all travellers entering Ghana to voluntarily declare any dutiable items, especially those in commercial quantities, to avoid inconvenience.
It also urged travellers with concerns or uncertainties to contact Customs officials upon arrival for assistance.
The Authority reaffirmed its commitment to ensuring transparent, fair, and efficient service delivery at all entry points.
“We are all encouraged to know our taxes, pay our taxes and help build Ghana,” the statement added.
Story By: Eric Boateng
