The Ghana Revenue Authority (GRA) has outlined a six-pillar transformation strategy aimed at strengthening tax administration, improving taxpayer services, and enhancing revenue mobilisation to support national development.
Commissioner-General Anthony Kwasi Sarpong announced the framework during a stakeholder engagement on the Integrated Tax Administration System (ITAS), describing it as the foundation of GRA’s long-term modernisation agenda.
According to him, the first pillar focuses on people and organisational culture, with the Authority seeking to build a more service-oriented institution that views taxpayers and businesses as partners in nation-building.
The second pillar centres on revenue mobilisation, while the third focuses on technology and innovation, with ITAS serving as one of the most visible examples of GRA’s digital transformation efforts.
The remaining pillars include operational excellence, stakeholder trust, and public confidence, all of which are intended to create a tax administration system that is fair, transparent, efficient, and responsive to taxpayers’ needs.
Mr Sarpong noted that the six pillars are interconnected and designed to support a single objective: increasing domestic revenue mobilisation while improving the taxpayer experience.
He emphasized that public trust remains central to the success of any tax administration system.
“Public trust in a tax system is built when businesses are treated fairly and consistently,” he said, adding that stakeholder feedback will continue to shape GRA’s reforms.
The Commissioner-General stressed that tax administration should be simple, efficient, and transparent, noting that the Authority cannot achieve its transformation goals without active participation from businesses and taxpayers.
He described the six-pillar strategy as a roadmap for building a modern tax system capable of supporting Ghana’s development aspirations.
