The Ministry of Energy and Green Transition has directed the Electricity Company of Ghana (ECG) to investigate mounting complaints from consumers over the unusually fast depletion of prepaid electricity credits.
In a statement posted on X, the Ministry’s Spokesperson, Richmond Rockson, disclosed that the sector Minister, John Abdulai Jinapor, has instructed ECG to undertake a comprehensive probe and submit a report within seven days to guide further action.
According to the Ministry, the directive follows growing public concern from households and businesses nationwide who claim their prepaid meters are exhausting credit balances at abnormal rates.
“The Minister of Energy and Green Transition Hon. Dr. John Abdulai Jinapor has taken notice of these complaints and has directed ECG to investigate and provide a report to him within 7 days for further action”, the post mentioned.
From an economic perspective, the issue carries significant implications.
For households, rapid credit depletion effectively raises the cost of living, while for small and medium-sized enterprises, unpredictable energy expenditure undermines cash flow planning and operating margins.
These concerns around metering accuracy and billing transparency can erode public confidence in utility providers and potentially affect revenue mobilisation efforts within the power distribution chain.
The investigation is therefore expected to clarify whether the complaints stem from tariff adjustments, metering calibration challenges, system losses, or changes in consumption patterns.
The Ministry maintains that the outcome of the ECG probe will inform any necessary corrective measures, as government seeks to strengthen accountability in the power sector while safeguarding consumer interests.
